The purpose of this is to allow customers to push selected events to their own third-party customer service platforms and handle them via these platforms. In addition to simply pushing events to a platform, we support populating custom fields in third party tools with extended event data (terminal ids, hardware type, terminal types etc.) as well as the automatic closure of events when they are reset in the WebOffice platform. Furthermore, to mitigate the issues caused by pushing error events the second they occur, we allow the users to place a delay on how long an event can be active, before it will be pushed into the third-party tool. E.g., If there is a delay set on a paper jam of 20 minutes, and the terminal sends a reset before the 20 minutes has elapsed because perhaps another user removed the ticket that caused the issue, the event will be logged as a statistic in WebOffice, but never pushed to the third-party tool.
How to setup and use CSI is described in a separate document.
In this menu are the following pages available:
•CSI forwarding
•CSI Event statistics
•CSI Providers
