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Flowbird HUB - Customer Administrator

Parking Claims - By plate
Note:
When having difficulties finding the correct licence plate, try searching for the Parking meter first.

Enter the licence plate in the filter panel. Optionally, select the country and dates for a period you want to filter on to limit the result:

The plate is a mandatory field!

The Country filter allows for searching data filtering on the country in which the vehicle of the end-user has been registered:

oDefault the “All” value will search through all records matching other criteria.

oA specified value (ex: France) will search all records matching the selected country

With the start date and end date  you can specify a specific period to search in

Licence plates in “Plate” and “Vehicle” fields in the result have been changed, to protect end-user privacy data

Licence plates in “Plate” and “Vehicle” fields in the result have been changed, to protect end-user privacy data

Field name

Description

Sale transaction

Products

The type of product, the transaction has attempted or succeed to deliver to the end-user:

Ticket: a parking session

Contract: a parking permit

Fines: a paid parking fine

Sale status

Final status of this transaction:

Completed: transaction was completed, and products have been successfully delivered to the end-user

Cancelled: transaction was initiated but not successfully completed, it has been cancelled by the end-user

Aborted: transaction was initiated but not successfully completed, it has been cancelled by the sale channel because of a technical problem

Parking ticket

Validity

Validity zones for which the parking ticket was valid to park the vehicle in

Parking permit

Validity

Validity zones for which the parking permit was valid to park the vehicle in

Permit

Type of permit

Ex: Monthly resident, Disabled person, …

Status

Current status of the permit, among:

Active: permit is valid

Cancelled: permit has been interrupted, before its initial end of validity date

Suspended: permit is temporarily disabled

Ticket not required

Indicate whether the end user can directly park his vehicle, without having to get a parking session on a sale channel

French parking fines

Dates

As an FPS is also a right to park, validity period in which the fine allowed to park the vehicle

FPS no.

Reference identifier of the fine, required to follow its state during its life cycle

Validity

As an FPS is also a right to park, validity zones in which the fine allowed to park the vehicle

Status

Current status of the FPS, among:

Pending: FPS still not paid

Paid: FPS has been paid for expected price

Overpaid: FPS has been paid for more than expected

Cancelled: FPS has been cancelled, and no payments are pending.

Parking control

Method

The system used to perform parking control operation

Status

Enforcement state computed a time of vehicle control:

OK: Parking was authorized

KO: Parking was not authorized

Exempt: A control agent has positively decided to exempt end user of a parking fine for an “exemption reason”, even if parking control was initially KO

Fined: A control agent has already issued a fine, after parking control was initially KO

In Progress: Parking control is stayed pending without any result

Relaunched: An automated control vehicle that receives a parking control KO result needs an agent who can redo it

In Error: Control requested has been aborted for a technical reason