A permit request follows a specific path to be completed.
Note that flows depend on the customer configuration and may differ from the standard depicted below.
Status |
description/action |
|---|---|
New |
automatically set in CAP and Portal when the required documents are not uploaded from the portal |
Updated by User |
The end-user (requester) updated the request |
Request Ready |
automatically set in CAP and Portal when all the required documents are uploaded from the portal |
Incomplete |
manually set in CAP by the caseworker and changes are shown in portal |
Complete |
automatically set in CAP and Portal once the permit has been paid |
Cancelled |
manually set in CAP by the caseworker and changes are shown in portal |
Suspended |
manually set in CAP by the caseworker and changes are shown in portal |
Denied |
manually set in CAP by the caseworker and changes are shown in portal |
Approved |
The request is ready and awaits payment |
Archived |
manually set in CAP by the caseworker and changes are shown in portal |
Resubmission |
(only applies to a request for a business permit) Automatically set in CAP once portal user requests for additional permits |
Queued |
|
CancelledQueue |
|
PermitAvailable |
|
QueueSnoozed |
|
