| Menu | Cale Support -> System management -> Service Statistics |
Requests sent to a provider and responses received can be viewed in the Service Statistic pages.
Request and response for a correct working configuration
| Important: In some cases it can be helpful to check the application log in WebOffice. This page is only accessible for system administrators. You may need to ask help from Global Support. Ask them to help find communication from your terminal. |
| Note: This is list does not intend to be complete. There may be some situations that are not covered by this list, but it tries to give some hints to start finding the error. |
•First, verify that you can make a normal purchase from the terminal if applicable.
•If you cannot find any messages, this often means that the service provider is not configured correctly, no routing exist or is not set up correctly, or that the terminal does not send in a request to WebOffice.
oVerify the cwtconfig.xml file for Ongoing purchases in PAYMENT and in PAYMENTSERVICE
oVerify the Service Provider set up. select the REST or SOAP page depending on your provider
oVerify the Service Routing set up.
oTest with "cale" as service provider
•If you do get a request but don't get a response this often means that the URL to the provider is not correct.
oVerify the Path field in the Service Provider set up. select the REST or SOAP page depending on your provider
•If purchases that should be denied are not denied verify that the service provider sends a response code = 3.
