| Menu | Reports & Statistics -> Event -> Events. |
The Events page shows all events reported by terminals up to the last 12 months.
| Note: This page uses Enforced filtering. You must select an event date before you can display the list. Select the period you want to see. This is default set to Dynamic Time Span – Last 24 Hours. You can send (forward) Events by e-mail and/or SMS to WebOffice users on the Event Forward tab in User accounts. |
The following table explains the items on the page:
List item |
Explanation |
|
|---|---|---|
Terminal ID. |
Shows the terminals ID. |
|
Node. |
Node to which the terminal belongs, e.g. a geographical area. |
|
Signpost. |
Navigation options: •Event forwarding. •CSI forwarding. |
|
Event Date Local. |
Date and time for the event, in the terminal’s local time. |
|
Event Code Name. |
Name of event. |
|
Event Level Name. |
•Warning (1). •Partial error (4). •Total error (2). •Information (0). •Reset Alarm (3). •Security (5). •Technical (6). •Unknown. |
|
Hardware Unit Name. |
Hardware unit or hardware related function, e.g. Coin unit, Core, Access Control, Printer, Battery, Cap, Audio Codec, and Database. |
|
User Account - User Id. |
Shows the User Id of a user having accessed the physical terminal for e.g. maintenance purposes. |
|
Company. |
The company that owns the terminal. |
|
EventForwarding Exist. |
If true an event forwarding exists. |
|
CSI Forwarding Exist. |
If true an event forwarding exists for CSI. |
|
Additional fields available under the spanner:
List item |
Explanation |
|
|---|---|---|
Active. |
If checked the events is still active. An event is active until the underlying problem has resolved. The filter can only be applied in the Operational data view. |
|
Created in CWO. |
The date the record was created in WebOffice. |
|
Description. |
|
|
External Event Code ID. |
|
|
External Event Level ID. |
|
|
External Hardware Unit ID. |
|
|
Received in CWO. |
Date the event info was received in WebOffice. |
|
Terminal Location. |
The physical location of the terminal as set in Terminal Details. |
|
Additional Filter fields not visible in the list:
List item |
Explanation |
|
|---|---|---|
Terminal Group. |
The terminal group a terminal belongs to. |
|
